Customer Service Agent (Gate & Ramp)

Role Based in Owings Mills

At a Glance

• Based in: Owings Mills, MD (a vibrant local hub)
• Flexible Role in Owings Mills: Customer Service Agent
• Employer: Cape Air (Hiring in Owings Mills)
• This Owings Mills-based role is an excellent opportunity for professionals skilled in Customer Service.
• Our Cape Air team in Owings Mills, MD is growing.
• Benefit from working in Owings Mills, a key hub for the Airlines, Aviation, Customer Service industry.

Rewards

• Compensation: $19-$24/Hour (approx. $46k/Year)
• Benefits: A competitive compensation package is offered.
• Flexible contract/gig opportunity in Owings Mills.

Position Scope

• Apply your Customer Service skills at our Owings Mills location.

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Cape Air is seeking a friendly and energetic Customer Service Agent to join our team in Hyannis, MA (HYA). This is a unique, multi-faceted role where you will handle all aspects of the customer experience on the ground, from the ticket counter to the ramp. 'No experience' in aviation is required; we are looking for people with a passion for customer service and a willingness to learn. This role is critical to our island-hopping operation, especially during the busy summer season. You will be responsible for checking in passengers, tagging baggage, making boarding announcements, and ensuring a friendly, stress-free environment. You will also work on the ramp, guiding aircraft, loading baggage onto our Cessna 402 and Tecnam aircraft, and communicating with pilots. This position requires the flexibility to work a varied schedule, including early 'day shift' starts, evening 'night shift' (until close), 'weekend shift' availability, and holidays. If you enjoy working with people and thrive in a fast-paced, hands-on environment, this is the perfect entry-level opportunity for you.