Lounge Concierge (Premium Customer Service)

Your Next Step in Oak Lawn

Role in Oak Lawn: Lounge Concierge Employer: Alaska Airlines (Hiring in Oak Lawn) Based in: Oak Lawn, IL (our growing Oak Lawn office)

Pay: $22-$30/Hour (approx. $54.1k/Year) Benefits: A comprehensive benefits package is included. Impactful work with supportive local leadership.

Responsibilities

Apply your Premium Customer Service skills at our Oak Lawn location.

• This Oak Lawn-based role is an excellent opportunity for professionals skilled in Premium Customer Service.
• Our Alaska Airlines team in Oak Lawn, IL is growing.
• Benefit from working in Oak Lawn, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Premium Service, Concierge industry.

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Join the Alaska Airlines team at our premium Alaska Lounge in San Francisco International Airport (SFO). We are seeking a highly professional and hospitable Lounge Concierge to provide exceptional service to our First Class guests, oneworld elite members, and Lounge members. Core Responsibilities: This is a premium, guest-facing role. You will be responsible for warmly greeting guests, verifying lounge access, assisting with travel-related inquiries (re-bookings, seat changes), and maintaining the lounge's impeccable presentation. You will be an expert on our premium products and a solution-oriented problem solver. Qualifications & Requirements: 2+ years in a premium customer service role (e.g., 4/5-star hotel concierge, premium airline lounge, fine dining) is required. Must be at least 18 and legally authorized to work in the US. Must be able to stand for long periods and have exceptional communication skills. Must pass all airport and TSA background checks. Work Schedule: This position requires full flexibility for a shift-based schedule. You must be available to work early 'day time' shifts for morning departures, late 'night shift' shifts for evening arrivals, and be available for 'weekend shift' and holiday assignments as the lounge is open 7 days a week. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $22.00 - $30.00 per hour. Benefits include medical/dental/vision insurance, 401(k), paid training, profit sharing, and travel privileges on Alaska Airlines and oneworld partners.